GBH

IT Protection & Support

IT Protection & Support

Advanced email protection, back up services, and data-driven insights.

90

%

Customer retention over 15 years

500

+

Projects, and counting

95

%

Of clients refer us to their networks

We’ll have you back on track with disaster recovery and protection against the most prevalent threats in no time.

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IT Protection & Support

at a Glance

Best for:

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Businesses of any size looking to reduce the most prevalent security risks amidst evolving threats

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Organizations looking to protect their assets, business, and data from loss and/or exposure

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Firms in need of security awareness training and protection from suspicious emails that could lead to security incidents

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Companies that could tolerate (though very rare) 1-day downtime (if downtime is not an option, check out IT Advanced Security)

Designed so you can stay focused on your vision.

Your experienced team of experts is ready to take care of every IT need.

You’re doing meaningful work.
IT Protection & Support will help keep it safe.

Access everything included in IT Foundation plus:

image: Daily Backup:
Daily Backup:

Daily or twice-daily device back up for peace of mind that your data is safe no matter what.

image: Enhanced Inbox Protection:
Enhanced Inbox Protection:

Advanced email filtering to prevent malicious emails from making it to your inbox.

image: Two-Factor Office 365 Authentication:
Two-Factor Office 365 Authentication:

Like a deadbolt on your door, an extra layer of security to protect highly sensitive data.

image: Sandbox Analyzer:
Sandbox Analyzer:

Run threats in a safe “sandbox” before they are opened on a computer.

image: Bi-Annual Security Awareness Training:
Bi-Annual Security Awareness Training:

Keep the team ahead of potential risks.

image: Proactive Recommendations:
Proactive Recommendations:

Proactive, data-driven insights that analyze your entire system to recommend ways to enhance productivity and security.

IT Protection & Security Features

Essential IT Support
Unlimited Remote Assistance

Unlimited Remote Assistance

Get common IT questions answered in real-time, when it matters most. Support has no limits; but common inquiries include troubleshooting for printing, email, phone, document issues, slow devices, and custom software configurations. We’ll take care of time-sensitive tech issues so you can focus on everything else.

Monthly Reports

Monthly Reports

Custom monthly report providing detailed visibility into the status of your tech assets (e.g. computers, servers, cell phones) to ensure everything is running properly (e.g. antivirus, hard drive, memory, OS services etc.).

Device Monitoring and Response

Device Monitoring and Response

Software installed on each device will automatically flag device errors so that we can get it operating at full capacity quickly. Top things tracked: hard drive, memory, (what else?)

Service Desk with Standard SLA

Service Desk with Standard SLA

Every tech issue opens a track-able ticket so you can check the status of the case and chat with the agent.

Annual Business Review

Annual Business Review

Custom report reviewing infrastructure and providing recommendations for improvements to increase service reliability. Common improvements include server optimization, network equipment, electrical equipment, and security considerations.

OS and Office Support

OS and Office Support

Support with day-to-day computer issues. From Office program crashes, to corrupted OS files, and even typos in an excel formula, your agents have you covered in real-time.

Email Platform Support

Email Platform Support

Ever ask any of the following? “My emails aren’t getting out?” “Why do emails take so long to get to me?” “I’m going on vacation can you add an automatic message for me, I forget to do it in the office?” ‘How do I create an email address for a new hire?” “How do I change my password?” “How do I disable an email account because an employee has left the company?” “Can you help me configure email on my phone or computer?” We’ve got your covered.

Device Inventory

Device Inventory

An inventory of all tech assets both for insurance purposes and to allocate resources effectively between employees. Simple but helpful when you need it.

Automated Maintenance

Automated Maintenance

A series of daily safety checks (without interrupting the user) to identify device errors, performance capabilities, and optimization opportunities. We’re immediately notified of any errors and get it resolved before the user even has to open a ticket.

Essential IT Security
Antivirus

Antivirus

A Top 5 Antivirus Software to protect and prevent the most common threats.

Web Content Filtering

Web Content Filtering

Filter inappropriate or nonproductive sites with smart web content filtering.

Patch Management

Patch Management

All major attacks involve a form of missing patch implementation. Just as important as antivirus software, we’ll ensure your devices are consistently updated to the latest patch versions to guard against malicious attacks that can result in downtime, data exposure, and data loss.

Password Protection

Password Protection

An encrypted vault with strict security permissions to store all usernames and passwords for every account & device in one secured location. No more passwords in a master excel or in plain sight. A locked vault that only one/few people have access to increases overall network safety and efficiency.

Business Continuity Security
Backup & Disaster Recovery

Backup & Disaster Recovery

Every device is backed up daily, with a version retention period of 28 days. For full visibility, we’ll send daily reports confirming backup completion. Companies with a large amount of data changing frequently can be backed up twice per day. Servers can be restored using back up information in under 24 hours.

Endpoints Advanced Threat Security (Sandbox Analyzer)

Endpoints Advanced Threat Security (Sandbox Analyzer)

Suspicious files are sent to your “Sandbox” quarantine area outside of the network, to executer the potentially malicious software before it enters your network. This is a security measure that allows suspicious files to be tested before they’re opened on network computers.

Emails Advanced Threats Protection for Office 365

Emails Advanced Threats Protection for Office 365

Email has become the major vector of attack. Firewalls and antivirus software alone don’t block all email attacks. Advanced Threat Protection (ATP) blocks the most common email threats: phishing (e.g. someone pretending to be your bank or another trusted source) and malicious links or attachments. ATP keeps risky emails out of your inbox.

Data Driven Insights

Data Driven Insights

Our remote monitoring and management tools analyze your entire infrastructure and give tips and insights on what can be improved (such as pending Window updates, recommended computer reboots for enhanced performance, operating system optimization, and data about potential vulnerabilities).

Yearly Security Awareness Training Seminar

Yearly Security Awareness Training Seminar

Live webinar and Q&A providing an annual overview of top security threats and best practices for protecting against them.

Two Factor Authentication for Office 365

Two Factor Authentication for Office 365

Layered security enhancement to make it more difficult for attackers to gain access to your network.

The GBH Difference

Vision
Goals
Why

We deliver results like no-one else because we make tech choices rooted in a deep understanding of your business.

While tech gets fancier, we stay evermore rooted in the fundamentals.

image: All in the same boat
All in the same boat

We’re in this together. We solve meaningful challenges with ambitious clients and don’t stop until it’s right.

image: At the drop of a hat
At the drop of a hat

The market moves fast. You need a team that moves faster. We staff your dream team in a matter of days.

image: Come rain or shine
Come rain or shine

We will be there. We will follow through. And we will do what’s right to help you make a meaningful impact.

image: Actions speak louder than words
Actions speak louder than words

90% of our clients have been with us for over 15 years. Ensuring the wellbeing of our clients is more than a promise.

image: For the long haul
For the long haul

We deliver impactful solutions to complex challenges that evolve with you and pave the way for future growth.

image: Make no bones about it
Make no bones about it

Candid, clear, consistent communication that always does right by the business, even if it’s not an easy conversation.

image: Hit the nail on the head
Hit the nail on the head

We understand your why to make choices that align with your strategy the first time.

We increase clients’ business stability with a tried-and-true process:

Schedule a call with a business-minded tech lead committed to understanding your business, challenges and objectives.

After initial technical due diligence, we will start a more detailed assessment of your infrastructure and what's needed to better protect your business and data.

We’ll fly out to your office to get hands-on insight into your existing infrastructure and start working on critical things we've identified in our initial assessment, to protect your business from common threats.

Your IT is about to get a whole lot safer.

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GBH: IT Protection & Support

Our latest best practices in protection & support.